CebuGlow is a Cebu-based online fashion store bringing trendy, breathable women’s clothing perfect for Philippine weather and Pinay lifestyle. We specialize in activewear & athleisure, swimwear, matching sets, dresses, tops, bottoms, plus-size options, and accessories — all with island vibes and affordable glow-up prices. Born in Cebu, styled for you! 🌴✨
FAQ
- What is CebuGlow?
- Who is your target customer?
- Are your products original / high quality?
- What payment methods do you accept?
- Is my payment information secure?
- How do I choose the right size?
- Do you have Plus Size options?
- What materials do you use?
- Do you restock or have new arrivals?
- Do you offer Free Shipping?
- How long does shipping take?
- Where do you ship from?
- Can I change my shipping address after ordering?
- How do I track my order?
- What is your Return & Refund Policy?
- How do I request a return?
- What about exchanges?
- How can I contact customer support?
- Do you ship internationally?
- I have a question about a specific product.
General Questions
- What is CebuGlow?
- Who is your target customer?
- Are your products original / high quality?
What is CebuGlow?
Who is your target customer?
We design for confident, everyday Pinays who love comfortable yet stylish looks — from casual home wear and workout sets to vacation swimwear, date-night dresses, and versatile commuter outfits. We offer inclusive sizing, including Plus Size collections.
Are your products original / high quality?
Yes! We carefully curate high-quality, trendy pieces from reliable suppliers. All items are new and selected for comfort, fit, and style. Colors and fabrics may vary slightly due to lighting or manufacturing (as with most fashion brands), so we recommend checking detailed photos and size charts.
Payment
- What payment methods do you accept?
- Is my payment information secure?
What payment methods do you accept?
We accept major credit/debit cards, GCash, bank transfers, and other secure options available on checkout (powered by Shopify).
Is my payment information secure?
Yes — all payments are processed securely through Shopify’s trusted system. We never store your full card details. See our Privacy Policy for more.
Shopping & Products
- How do I choose the right size?
- Do you have Plus Size options?
- What materials do you use?
- Do you restock or have new arrivals?
How do I choose the right size?
Please refer to the size chart on each product page (usually in the description or images). Sizes can vary by style, so measure yourself and compare. If unsure, contact us before ordering — we’re happy to help!
Do you have Plus Size options?
Yes! We have a dedicated Plus Size collection with trendy activewear, leggings, sets, dresses, and more. We aim for inclusive fashion that flatters all body types.
What materials do you use?
Most items feature soft, stretchy, breathable fabrics ideal for tropical climates — think buttery-soft leggings, ribbed knits, lightweight milk silk, and quick-dry activewear. Specific fabric details are listed on each product page.
Do you restock or have new arrivals?
We regularly add New Arrivals and update Best Sellers. Follow us on TikTok/Instagram/Facebook or Subscribe to our newsletter for fresh drops!
Orders & Shipping
- Do you offer Free Shipping?
- How long does shipping take?
- Where do you ship from?
- Can I change my shipping address after ordering?
- How do I track my order?
Do you offer Free Shipping?
Yes! We provide FREE SHIPPING on all orders within the Philippines — no minimum purchase required.
How long does shipping take?
- Processing: 1–3 business days after payment.
- Delivery: 5–12 business days total (most Cebu/Metro Manila orders arrive in 7–10 days; provinces may take up to 12 days). We use trusted couriers like J&T Express or LBC. You’ll receive a tracking number once shipped. Note: Times may vary during holidays, peak seasons, or bad weather.
Where do you ship from?
We partner with reliable dropshipping suppliers (optimized routes via Southeast Asia/China) to keep prices low while offering free shipping. All orders ship to the Philippines.
Can I change my shipping address after ordering?
Contact us at hello@cebuglow.ph as soon as possible with your order number. We can try to update it before processing, but accuracy is important to avoid delays.
How do I track my order?
Once shipped, you’ll receive a tracking number via email/SMS. Track it in your Shopify account or on the courier’s website.
Returns & Refunds
- What is your Return & Refund Policy?
- How do I request a return?
- What about exchanges?
What is your Return & Refund Policy?
We accept returns/refunds within 14 days of delivery for defective, damaged, wrong item, or significantly not-as-described cases. Change of mind returns are handled case-by-case (buyer pays return shipping; item must be unused with tags). We don’t accept worn/washed items or intimates. For details, see our full Return & Refund Policy.
How do I request a return?
- Contact us within 14 days via hello@cebuglow.ph.
- Provide order number + clear photos.
- Wait for approval before returning. We respond within 48 hours.
What about exchanges?
Due to dropshipping logistics, we don’t offer direct exchanges. Return the item (if eligible) and place a new order.
Other Questions
- How can I contact customer support?
- Do you ship internationally?
- I have a question about a specific product.
How can I contact customer support?
Email us at hello@cebuglow.ph or check our Contact page. We’re a small Cebu-based team and reply as quickly as possible (usually within 24–48 hours).
Do you ship internationally?
Currently, we focus on nationwide Philippines delivery. International shipping may be available on request — contact us for details.
I have a question about a specific product.
Check the product description, images, and size chart first. Feel free to message us with the product link — we’re happy to provide more info!